• What is the home owner responsible for?

    The Home-Owner is asked to; maintain water level, provide access to pool, ensure equipment is in good working order, and allow timer to be set as needed. (In the case of indoor control panels homeowner will occasionally be asked to adjust run-time.) If a return visit is needed due to low water or blocked access the cost is just $10 after the first occurrence. Also, if pool has a serious leak there might be additional costs for chemicals like salt and stabilizer.

  • Is there a contract?

    We ask our customers for a 12 month agreement with a $100 cost to break for any reason. The hope of the agreement is to eliminate as many surprises or misunderstandings as we can. It is not our hope to lock you in or tie you into a bad pool guy. In fact, most of the contract reads almost exactly like this FAQ page. Of course, there is no penalty for early termination if we should fail to deliver on any of our promises or should you move to a house without a pool or out of our service area. After the first year the service will be month to month.

  • What do y'all do in bad weather?

    In the situation of bad weather on your service day, the pool will be cleaned to the extent that weather permits. This includes not using the pole when lightening is present. In these cases a full cleaning would be postponed until the following week. In the extreme case that we are unable to visit due to road conditions we will give you a call and find a solution.

  • What about holidays?

    If the service day falls on a holiday, service will be 1-2 days before or after the normal day. We will contact you to find a time that works for both of us. In the case of the week between Christmas and New Year’s Day the pool will be checked for chemicals and the baskets emptied, but a full cleaning will be postponed until the following week.

  • How are payments done?

    Automatic payments can be made with either a Visa or Master Card. Customers can also pay via a PayPal link on our website or by check. For the security of our technicians we prefer not to carry cash. Payments are made at the beginning of the service month and due by the 15th. After the first occurrence; a late fee of $15 will be added if not paid by the 15th of the service month. Service will be suspended on an outstanding account unless otherwise agreed.

  • Do you offer reduced service in the winter?

    We feel that a weekly visit, even in the dead of winter, is important for the health of your equipment and the preparedness of your water for spring. We have annualized a winter discount into our monthly service in order to bring you the most competitive rates.

  • What about algae?

    It is important to note that algae growth becomes more aggressive during the warmer months and that algae may grow in spite of our best efforts. If this occurs we will evaluate the situation and implement a plan to deal with the algae problem. Assuming we had been given access to the pool and the equipment was running as recommended, there will be no additional cost to you.
Hopefully you're as excited about starting service with us as we are, click the "Let's Start Service" button to review our agreement.